1. Domains

❓ How do I register a domain name with CloudWebs?

Visit our Domain Search tool on cloudwebs.com.au/domains, enter your desired name, and follow the checkout process.

❓ How do I transfer a domain from another provider?

Make sure your domain is unlocked, obtain the EPP/Auth Code, and initiate the transfer from our Domain Transfer Page.

❓ How long does domain propagation take?

It may take 24–48 hours for DNS changes to propagate worldwide.

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2. Web & Cloud Hosting

❓ What’s the difference between Linux Hosting and Cloud Hosting?

• Linux Hosting: Shared, affordable, suitable for standard websites

• Cloud Hosting: Dedicated resources, scalable performance, VPS-level control

❓ How do I upload my website files?

Use File Manager in cPanel or an FTP client like FileZilla. Upload files to the /public_html directory.

❓ Can I host multiple websites on one plan?

Yes, if your plan supports addon domains. Use cPanel > Domains > Addon Domains.

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3. Email Hosting

❓ How do I create a domain-based email account?

Go to cPanel > Email Accounts > Create, then set the mailbox name, domain, and password.

❓ What are the email server settings?

Use mail.yourdomain.com with IMAP/SMTP ports:

• IMAP: 993 (SSL)

• SMTP: 465 or 587 (SSL/STARTTLS)

❓ Why aren’t my emails arriving?

Check:

• Your MX records

• Your spam/junk folder

• If your email client is using correct port settings

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4. SSL & Security

❓ Is SSL included with my hosting?

Yes, Let’s Encrypt SSL is included with most plans. Premium SSLs are available as add-ons.

❓ Why is my site still showing as “Not Secure”?

Ensure HTTPS is enforced and SSL is installed correctly. Check for mixed content (HTTP links/images).

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5. WordPress Hosting

❓ How do I install WordPress?

Log in to cPanel > Softaculous Installer > WordPress > Click Install.

❓ How do I access my WordPress admin?

Visit: yourdomain.com/wp-admin and log in using your credentials.

❓ Can I move my WordPress site to CloudWebs?

Yes. Use a plugin like All-in-One WP Migration, or request assisted migration through support.

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6. Website Builder

❓ Do I need coding skills to build a site?

No! The CloudWebs Website Builder is drag-and-drop, with AI-assisted setup.

❓ Can I use my own domain with the builder?

Yes, you can assign any domain registered with CloudWebs to your builder project.

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7. Billing & Invoices

❓ Where do I find my invoice?

Log in to your dashboard > Billing > Invoices. You can download PDF invoices or resend to email.

❓ Why haven’t I received my order confirmation?

Check your spam or promotions folder. If still missing, contact support.

❓ Can I change my payment method?

Yes. Go to Dashboard > Billing Details and update your payment method securely.

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8. Tayla.AI Support

❓ What can Tayla.AI help with?

Tayla.AI provides instant help for setup, billing, errors, and more — directly in your dashboard.

❓ Can Tayla.AI connect me to a real person?

Yes. Type “speak to support” or choose Escalate to Human to open a ticket.

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9. Troubleshooting

❓ My site is down — what should I check first?

• DNS propagation

• SSL status

• Index file in /public_html

• Service status in dashboard

❓ I can’t log in to cPanel

Check:

• If your IP is blocked (wait 15 mins)

• If your credentials are correct

• If cookies or browser cache are causing issues

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✅ Summary Checklist for Customers

• ✔️ Domains, hosting, SSL, and email are all manageable via your dashboard

• ✔️ Confirmation and invoices are sent immediately after purchase — check spam folders

• ✔️ Tayla.AI is available 24/7 for instant support

• ✔️ Our support team can assist via ticket or live chat for advanced issues

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🆘 Still Need Help?

Contact CloudWebs Support or chat with Tayla.AI inside your dashboard. You can also email:
📨 support@cloudwebs.com.au