Email Hosting
1. Overview of Email Hosting Services
CloudWebs Australia offers both Basic and Professional Email Hosting plans, ideal for individuals, businesses, and resellers who require reliable domain-based email solutions.
✉️ Types of Email Hosting Plans
| Plan Type | Description |
|---|---|
| Basic Email | Simple and affordable, suitable for startups and personal brands |
| Professional Email | Premium features, ideal for SMBs with higher storage and security |
| Bundle with Hosting | Included with most Web Hosting and WordPress plans |
2. Setting Up Your Email Account
You can create custom email addresses using your registered domain, such as yourname@yourdomain.com.
🛠️ Steps to Create an Email Account (via cPanel):
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Log in to CloudWebs Dashboard
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Click Hosting > Manage > Access cPanel
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Navigate to Email > Email Accounts
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Click Create
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Fill in:
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Email username (e.g. info, support)
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Select the domain
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Set a secure password
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Allocate mailbox storage
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Click Create Account
🖼️ Visual: Creating an Email Account in cPanel
Labeled screenshot showing the email account creation process in cPanel.
3. Accessing Your Email
You can check email using a browser, mobile device, or desktop client.
🌐 Option 1: Webmail (Browser Access)
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Visit:
yourdomain.com/webmail -
Login using your full email address and password
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Choose a preferred Webmail client (e.g., Roundcube or Horde)
📱 Option 2: Mobile & Desktop Apps
Popular Clients:
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Outlook
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Apple Mail
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Thunderbird
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Gmail App (via POP/IMAP)
4. Email Configuration Settings (IMAP/POP/SMTP)
Use the following settings for manual setup on any device:
| Setting | Value |
|---|---|
| Incoming Server (IMAP) | mail.yourdomain.com |
| Port (IMAP) | 993 (SSL) |
| Incoming Server (POP) | mail.yourdomain.com |
| Port (POP3) | 995 (SSL) |
| Outgoing Server (SMTP) | mail.yourdomain.com |
| SMTP Port | 465 (SSL) or 587 (STARTTLS) |
| Username | Full email address |
| Password | Your defined password |
🔐 We strongly recommend using IMAP with SSL for security and multi-device sync.
5. Managing Email Settings
Within cPanel or your CloudWebs dashboard, you can:
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Change mailbox quota
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Reset email passwords
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Suspend/unsuspend accounts
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Configure automatic forwarders
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Set up auto-responders (e.g., Out of Office)
🔁 Visual: Email Forwarding Setup
How to forward one email address to another using cPanel tools.
6. Troubleshooting Common Email Issues
| Issue | Solution |
|---|---|
| Cannot send/receive email | Check server settings, DNS records, and quota limits |
| Webmail login fails | Reset password via cPanel |
| Emails going to spam | Add SPF, DKIM, and DMARC records in DNS |
| SMTP/IMAP errors in clients | Ensure correct port and authentication method used |
🛡️ CloudWebs email hosting supports DNS-level email authentication for enhanced deliverability and spam protection.
7. Email Security & Anti-Spam Features
All email plans include:
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SSL/TLS encryption
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Anti-virus scanning
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Spam filtering
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Optional spam score adjustment
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SPF/DKIM setup (available in DNS manager)
✅ Summary Checklist
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✔️ Create email accounts through cPanel or dashboard
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✔️ Access via Webmail or mail client (IMAP recommended)
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✔️ Use proper server settings for configuration
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✔️ Setup SPF, DKIM, and forwarding where needed
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✔️ Troubleshoot common issues with DNS and quota checks
🆘 Need Help?
Reach out to CloudWebs Support, or use Tayla.AI Chatbot available 24/7 in your dashboard.
