1. Managing Your CloudWebs Account

Every CloudWebs customer has access to a secure client dashboard where they can manage their profile, view services, track billing, and open support tickets.

🔑 Accessing Your Account

1. Visit cloudwebs.com.au/login

2. Enter your registered email and password

3. From your dashboard, you can:

   • View purchased services

   • Update contact and billing information

   • Download invoices

   • Access hosting, email, and domain tools

🔒 All account areas are protected by SSL and optional 2FA.

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2. What Happens After You Purchase a Product

📬 Order Confirmation & Welcome Emails

Once you complete a purchase (domain, hosting, SSL, etc.), you will automatically receive a series of emails from CloudWebs.

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🖼️ Sample Order Confirmation Email

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3. Email Delivery – Check Your Spam or Promotions Folder

⚠️ Some customers may not see our emails in their inbox immediately.

🔍 Always Check:

• Spam/Junk folder

• Promotions tab (for Gmail users)

• Blocked senders list or email rules

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📧 Why Emails May Go to Spam:

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🛠️ Troubleshooting Tips for Customers

1. Add CloudWebs to your safe senders list:
   Add noreply@cloudwebs.com.au to your contacts

2. Mark the email as “Not Spam”
   This helps future emails reach your inbox

3. Whitelist in your email client settings
   Create a filter to always allow messages from our domain

4. Still can’t find your email?
   Contact support or re-send your invoice from the dashboard

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4. Billing and Invoices

🧾 Invoice Details:

• Format: PDF

• Includes: ABN, itemized list, payment method, GST breakdown

• Available from: Dashboard > Billing > Invoices

📤 How to Access or Re-Send Invoices:

1. Go to Billing > Invoices in your dashboard

2. Click Download to retrieve a copy

3. Use Email Invoice to resend it to your inbox

📧 Invoices are sent to the account email address provided during registration.

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🔁 Payment & Renewal Cycles

💡 You’ll receive renewal notices 14 days before expiry.

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5. Updating Billing Information

1. Log in to the dashboard

2. Navigate to Account > Billing Details

3. Update:

   • Credit/debit card

   • Billing address

   • Company name (if applicable)

4. Save changes — new billing info is applied on next renewal

🏦 We use encrypted PCI-compliant systems for secure billing.

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6. Failed Payments & Account Suspension

If your payment fails:

• You will receive email alerts and a dashboard notification

• CloudWebs gives a 7-day grace period before suspension

• After 7 days, service access may be limited or suspended

• Renewal is re-attempted up to 3 times before final closure

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✅ Summary Checklist

• ✔️ Login to dashboard to manage your account

• ✔️ Expect confirmation, credentials, and invoice emails after purchase

• ✔️ Always check spam/promotions if emails are missing

• ✔️ Download invoices or resend them anytime

• ✔️ Update billing info to prevent service interruptions

• ✔️ Use Tayla.AI or live chat for billing support

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🆘 Need Help?

For billing or invoice issues, contact the CloudWebs Billing Support Team, or ask Tayla.AI via your dashboard.

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