Tayla.AI Chatbot Support
1. What is Tayla.AI?
Tayla.AI is CloudWebs Australia’s intelligent virtual assistant, available 24/7 to provide instant support for customers, resellers, and partners. Integrated across your CloudWebs dashboard, Tayla.AI helps with:
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Product setup guidance
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Troubleshooting hosting and email issues
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Domain and DNS management
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Billing and invoice queries
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Direct escalation to human support when needed
🤖 Tayla.AI is trained on CloudWebs’ services and continuously updated to deliver fast, reliable answers.
2. Where to Access Tayla.AI
| Platform | Access Method |
|---|---|
| Client Dashboard | Chat icon (bottom right of screen) |
| Mobile Devices | Chat embedded in CloudWebs mobile layout |
| Help Center (Coming Soon) | Embedded widget for articles and chatbot |
Tayla.AI is always-on — no need to log a ticket for common tasks.
3. How Tayla.AI Helps
🧠 Tayla.AI can assist with:
| Task | Example Prompt |
|---|---|
| Domain setup | “How do I connect my domain to my hosting?” |
| SSL troubleshooting | “Why is my SSL showing a security warning?” |
| Email configuration help | “How do I set up my email on Outlook?” |
| WordPress installation guidance | “Guide me through setting up WordPress” |
| Invoice and billing questions | “Where can I download my last invoice?” |
| Hosting plan comparison | “What’s the difference between Linux and Cloud Hosting?” |
🖼️ Tayla.AI in Dashboard
Chat window example showing Tayla.AI assisting with DNS setup.
4. Smart Features
🔍 Contextual Help
Tayla.AI understands which page you’re on and offers suggestions based on your current task.
🧾 Knowledge Retrieval
Instant access to knowledge base articles, videos, and setup wizards.
⚠️ Smart Alerts
If you type something like “email not working” or “site down,” Tayla.AI will run a quick check and offer relevant solutions.
📨 Email Summary
Tayla.AI can email you a transcript of your chat or a summary of steps taken.
5. Escalating to Human Support
Tayla.AI will automatically offer escalation options when:
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It cannot resolve the issue
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A billing or technical request requires manual processing
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You request “live support” or type “speak to a person”
🚨 How to Escalate:
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Type: “Speak to a human”
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Or select: “Escalate to Support Team” when prompted
🧑💼 Support team is available 24/7. You’ll be assigned a case ID and receive a follow-up by email.
6. Privacy & Data Handling
All interactions with Tayla.AI are encrypted and logged securely. Customer-specific data is only accessed temporarily during the session and is never used for advertising or third-party distribution.
✅ Summary Checklist
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✔️ Use Tayla.AI in your dashboard for 24/7 support
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✔️ Ask questions about setup, hosting, billing, and more
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✔️ Tayla.AI offers guided answers, articles, and step-by-step instructions
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✔️ Escalate to human support if needed
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✔️ All chats are secure and confidential
🆘 Need More Help?
Still stuck? Ask Tayla.AI to open a support ticket or email support@cloudwebs.com.au for urgent requests.
